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FAQ'S

Here are our most asked questions

On behalf of everyone at Jimmy Big Wheel, our hearts go out to all those impacted by COVID-19. As always we are focused on the health and safety of our employees and customers. Jimmy Big Wheel is a small family owned business and we are shipping orders normally. and making sure the products we ship are clean and safe.

Due to these security measures, which currently take place everywhere internationally at all companies, there are delays in the delivery of our packages. We guarantee that you will receive your parcel - if your parcel is affected by a delay, we kindly ask for your understanding. is your answer.

It can take up to 3 days depending on time of year.

Tracking will be available 3 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.

- We Can Change

- Your delivery details

- Your name

    - Your email

    - Your phone number

- Cancellations

    - You must contact us within 24 hours.

    - We cannot cancel your order once it has already been shipped. 

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. 

If this happens to you, please reach out with:

    - Your order number.

    - A picture of the damaged product.

Please be aware to send this details within 24 hours after delivery to support@jimmybigwheel.com, otherwise we can't accept the refund. 

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. For further details of charges, please contact your local customs office.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us and we are not responsible for delays caused by the customs department in your country.

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